Home/Agents/Sierra
Agent · CX Agents

Make Sierra act across your systems

Sierra is great at running branded conversational AI agents for customer experience. Sierra's agents converse and resolve well, but completing the outcome means acting in the CRM, billing, and order systems behind the conversation. Upware is the harness that closes that gap.

Request a demoSee the platform
Governed by policy & RBAC Full audit trail Outbound-only on-prem bridge No rip-and-replace
The wall

Sierra can decide. It can't safely do.

Sierra is genuinely good at understanding what a customer needs and deciding what the right outcome is. The gap shows up one step later: actually writing to the CRM, adjusting the billing record, or updating the order — across systems Sierra doesn't own and wasn't built to control. Reaching for direct API access feels like a fix, but it trades a clean problem for several harder ones: brittle point-to-point glue that breaks on system updates, writes that carry no attribution or audit trail, no RBAC to constrain what the agent is allowed to touch, and no policy layer to catch errors before they land in a system of record.

Brittle integration glue
Every system gets its own hand-built connector that breaks on the next change.
No governance
API keys and service accounts hand the agent more power than policy allows.
Unattributable actions
Writes land with no actor, no reason, and no audit trail.
Unbounded action
An open-ended agent acting directly — with no policy or verification around it — can take a wrong, irreversible action.
The harness

AI to learn. Deterministic to execute.

Upware learns the process once and encodes it as a mostly-deterministic workflow: system interactions replay exactly, and any LLM steps are wrapped in policy, verification, and audit — so execution stays governed and drift-proof.

O
Observe & Learn
Records the real workflow once, across every system it touches.
G
Generate
Builds the API, data flow, and logic automatically — no integration project.
E
Encapsulate
Wraps it as a governed AI skill over secure MCP or API.
R
Run
Executes deterministically — RBAC, audit, and scale built in.
Across your stack

Systems Sierra can act in with Upware

Salesforce
Connect Sierra to Salesforce, safely.
HubSpot
Connect Sierra to HubSpot, safely.
Zendesk
Connect Sierra to Zendesk, safely.
Stripe
Connect Sierra to Stripe, safely.
All systems
Browse every system Upware connects.
FAQ

Common questions

Does Upware replace Sierra?
No. Sierra handles the conversation — understanding the customer, deciding what should happen, and communicating the outcome. Upware handles governed execution: it takes Sierra's intent and carries out the actual system actions (CRM updates, billing adjustments, order changes) through a deterministic, auditable layer. The two are complementary; Upware gives Sierra's decisions somewhere safe to land.
How does Sierra actually call actions through Upware?
Upware exposes governed AI skills over MCP or a standard API, so Sierra calls them the same way it would call any tool. Behind that interface, Upware's on-prem bridge replays the learned workflow deterministically against the real systems — including legacy applications with no native API — enforcing RBAC and logging every action to a full audit trail. Sierra never touches the underlying systems directly.
What stops Sierra from doing something it shouldn't?
Upware wraps every executable skill in policy controls: RBAC defines which roles can trigger which actions, and any steps that involve judgment or verification can be gated by an LLM-backed policy check before the action commits. Because execution is deterministic and bounded, the blast radius of any mistake is contained. Sierra can decide freely; the actions it triggers are constrained by what Upware has been explicitly authorized to do.

Give Sierra a safe way to act

See how Upware turns your agent's decisions into governed, audited execution.

Request a demo