Hospitality Harness

Automate guest operations across every system in your property.

Hotels and hospitality groups run on Amadeus, Mews, Agilysys, and dozens of OTAs and distribution systems that rarely connect. Upware automates the operations in between and makes your property run on fewer people doing less manual work.

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The challenge

Hospitality operations are high-volume, time-sensitive, and fragmented.

Every guest interaction touches multiple systems. Your teams fill the gaps between them manually, at every hour of the day.

Slow check-in and check-out

Front desk teams manually coordinate between PMS, keycard systems, and billing. Every friction point is felt by the guest and measured in NPS scores.

OTA fragmentation

Reservations arrive from Booking.com, Expedia, direct, and GDS simultaneously. Rate updates and availability changes must be manually synchronized across all channels.

Manual housekeeping coordination

Housekeeping assignments, room status updates, and maintenance requests are managed manually. Communication breaks down at shift changes and during peak periods.

Revenue management complexity

Dynamic pricing decisions require data from PMS, competitive sets, and demand signals. Rate updates are slow, manual, and often reactive rather than proactive.

Guest service backlogs

Guest requests route to staff via phone, messaging, and front desk simultaneously. Without automation, requests fall through the cracks and response times suffer.

No engineering resources

Independent hotels and regional chains don't have IT teams to build custom integrations. Every automation project requires consultants and months of work.

The Hospitality Harness

Automate the operations that define the guest experience.

Upware connects to every system in your property stack and codifies your operational workflows as predictable AI automations, live in days.

Guest operations

Check-in, check-out, and requests automated

Pre-arrival setup, check-in coordination, and check-out billing handled automatically across PMS, keycard, and billing systems. Front desk handles exceptions, not routine.

AmadeusMewsAgilysysKeycard systems

Distribution

Rate and availability synced across all channels

Rate updates and availability changes propagated automatically across all OTAs, GDS, and direct channels. No more manual updates, no more parity violations.

AmadeusSabreBooking.comExpedia

Housekeeping

Room assignments and status managed automatically

Housekeeping assignments generated and updated in real time based on departures, arrivals, and maintenance needs. Room status synced automatically to front desk and PMS.

PMSHousekeeping appMaintenance system

Revenue management

Dynamic pricing decisions executed faster

Revenue management recommendations turned into rate changes automatically across all systems. Decisions that took hours now execute in minutes with full audit trail.

PMSRMSCloudbedsOTA channels

Why the Hospitality Harness

Better guest experience. Leaner operations.

Automate the manual coordination that slows your team without changing your PMS or distribution stack.

Zero

changes to your PMS or distribution systems

Days

to automate the first operational workflow

24/7

automated operations without added headcount

How it works

Show the process once. Upware makes it autonomous in days.

01 — Learn

Capture your property workflows

Show a check-in, distribution, or housekeeping process once. Upware learns your systems and workflow logic without any API setup or engineering work.

02 — Harness

Codify and enforce

Every step is wrapped with validation, enforcement, and audit logging. Built automatically, not engineered per workflow. Live in days from your first demo.

03 — Deploy

Go live in days

Each hospitality process becomes a predictable AI action running on your existing systems, within your AI framework of choice, with zero changes to your stack.