Directory · Connections
Connect any agent to any system
Curated, governed connections between the agents you run and the systems they act in.
Intercom Fin
Turn the conversations Fin resolves into governed Salesforce updates — case status, notes, and
Intercom Fin reads the conversation and decides the right outcome — Upware carries it out in
Fin decides the refund is warranted — Upware issues it in Stripe, within your policy limits
Fin resolves the conversation; Upware carries out the action — posting the credit memo
Intercom Fin resolves the conversation — Upware carries out the action in HubSpot, with every
Intercom Fin × Internal CRM
Fin is brilliant at resolving conversations, but it can't touch the homegrown CRM that runs
Intercom Fin × Internal Admin Portal
Fin decides the resolution; Upware carries it out inside your internal admin portal — the one
Salesforce Agentforce
Agentforce reasons over the case, Upware carries the action into Stripe — every refund, credit
Agentforce closes the deal in Salesforce; Upware carries that decision into NetSuite — posting
Agentforce handles the reasoning and drafts the action; Upware carries it across into Zendesk
Agentforce reasons over your pipeline and customer data — Upware carries the action across into
Salesforce Agentforce × Internal CRM
Agentforce reasons over your Salesforce data and drafts the right action — Upware carries it
Salesforce Agentforce × Legacy ERP
Agentforce can reason over your Salesforce data all day — but when the real action lives in a
ServiceNow Now Assist
Now Assist identifies what needs to happen in Workday; Upware carries out the action
Now Assist surfaces the answer in ServiceNow; Upware carries it into Salesforce — updating the
Now Assist drafts the resolution; Upware carries it into Jira — creating the issue, setting
Now Assist drafts the resolution and routes the request — Upware carries the actual action into
ServiceNow Now Assist × Legacy ERP
Now Assist resolves the ticket; Upware carries the action into the legacy ERP your finance team
ServiceNow Now Assist × Internal Admin Portal
Now Assist surfaces the right resolution; Upware carries it into your internal admin portal
ServiceNow Now Assist × AS/400 & Mainframe
Now Assist can route and resolve a request inside ServiceNow in seconds — Upware carries the
Microsoft Copilot
Microsoft Copilot reasons across your sales data and triggers the right next step — Upware
Microsoft Copilot reasons over your procurement data and routes the decision; Upware carries
Microsoft Copilot reasons over the ticket, the user, and the priority — Upware carries the
Microsoft Copilot reasons over your pipeline and cases; Upware carries out the writes in
Microsoft Copilot × Internal CRM
Microsoft Copilot reasons and orchestrates across Microsoft 365 with ease — Upware gives it
Microsoft Copilot × Legacy ERP
Microsoft Copilot reasons and orchestrates beautifully — but your legacy ERP has no API, no
Microsoft Copilot × Internal Admin Portal
Microsoft Copilot reasons across your M365 data; Upware carries the action into your internal
Glean
Glean finds the answer in your enterprise knowledge; Upware carries the action into Salesforce
Glean finds the answer; Upware carries the action — creating, transitioning, and attributing
Glean finds the answer and reasons over your knowledge — Upware carries the action into
Glean finds the answer and reasons over your knowledge — Upware carries the action into Slack
Glean surfaces the answer from across your enterprise knowledge; Upware carries it forward
Glean surfaces the answer from across your enterprise knowledge — Upware carries the action
Glean finds the answer in your enterprise knowledge; Upware executes the right query in
Glean × Internal CRM
Glean answers the question; Upware carries out the action — writing directly into your
Glean × Internal Admin Portal
Glean surfaces the answer from your enterprise knowledge; Upware carries the action into your
Google Gemini Enterprise
Gemini reasons across your Workspace data and open cases — Upware carries that reasoning into
Gemini reasons across your Workspace data to surface the right action — Upware carries it out
Gemini reasons across your Workspace and connected data — Upware carries those decisions into
Gemini reasons across your Workspace and connected data; Upware carries the action into
Amazon Q
Amazon Q surfaces answers fast, but when it needs to create an incident, advance an approval
Amazon Q can answer every question about your engineering backlog — Upware is what lets it
Amazon Q surfaces the answer — Upware closes the loop: cases updated, opportunities advanced
Amazon Q answers the question — Upware executes the query: scoped, masked, logged, and governed
Amazon Q surfaces answers in Slack instantly, but when an employee asks it to act — open a
Amazon Q × Legacy ERP
Amazon Q answers the question — Upware carries out the action inside your legacy ERP, through
Amazon Q × AS/400 & Mainframe
Amazon Q can answer questions about your AS/400 data and trigger terminal-screen transactions
Zendesk AI
Zendesk AI fields the conversation; Upware carries the resolution into Salesforce — case
Zendesk AI closes the ticket; Upware carries the action into Stripe — refunds issued
Zendesk AI closes the ticket in the conversation; Upware carries the real work into Jira
Zendesk AI resolves the conversation; Upware carries the outcome into Slack — posting updates
Zendesk AI × Internal CRM
Zendesk AI resolves the conversation; Upware carries the action into your homegrown CRM
Sierra
Sierra's agents close conversations with customers. Upware carries the outcome into Salesforce
Sierra handles the conversation; Upware carries the outcome into Zendesk — ticket updated
Sierra resolves the issue in conversation; Upware does the actual work in Stripe — issuing the
Sierra closes the conversation; Upware carries the outcome into HubSpot — updating deals
Decagon
Decagon resolves the conversation; Upware carries the action into Zendesk — ticket updated
Decagon closes the conversation; Upware closes the loop — writing the refund, case update, or
Decagon resolves the conversation; Upware carries out the Stripe action — refund issued
Decagon handles the conversation; Upware carries the action — refund, update, or resolution
Cresta
Cresta knows what happened on the call. Upware carries that outcome into Salesforce
Cresta reads every conversation signal in real time — Upware makes sure the outcome lands in
Cresta resolves the conversation; Upware carries the outcome into ServiceNow — creating the
Ada
Ada handles the conversation; Upware carries out the Zendesk action behind it — attributed
Ada handles the conversation. Upware carries the action into Salesforce — governed
Ada closes the conversation; Upware closes the loop — carrying out the refund, credit, or
Ada resolves the conversation; Upware carries out the CRM action — updating the deal, logging
Writer
Writer agents reason over your customer data and draft the next step — Upware carries that
Writer reasons over your company knowledge and drafts the response — Upware carries the action
Writer agents reason over your data and surface the answer — Upware carries the action into
Writer agents draft, decide, and approve — Upware carries those decisions into Workday with
Cohere North
Cohere North reasons over your customer data with precision — Upware carries those decisions
Cohere North reasons over your private data in Snowflake; Upware carries out the query
Cohere North reasons over your private data to decide what needs to happen in ServiceNow
Cohere North reasons over your private data to decide what needs to happen — Upware carries
OpenAI Assistants
OpenAI Assistants can reason their way to the right Salesforce action — Upware makes sure it's
OpenAI Assistants reason through every support case; Upware carries out the action in Zendesk
OpenAI Assistants reason through your engineering and IT requests — Upware carries those
OpenAI Assistants get the reasoning; Upware gets them into Snowflake — scoped queries
OpenAI Assistants reason through requests in Slack — Upware carries the action into enterprise
OpenAI Assistants reason through refund and billing decisions; Upware carries out each action
OpenAI Assistants × Internal CRM
OpenAI Assistants reason and decide; Upware carries that decision into your homegrown CRM
OpenAI Assistants × Internal Admin Portal
Your OpenAI Assistant can reason through any request — Upware handles the governed execution
The harness
AI to learn. Deterministic to execute.
Upware learns the process once and encodes it as a mostly-deterministic workflow: system interactions replay exactly, and any LLM steps are wrapped in policy, verification, and audit — so execution stays governed and drift-proof.
O
Observe & Learn
Records the real workflow once, across every system it touches.
G
Generate
Builds the API, data flow, and logic automatically — no integration project.
E
Encapsulate
Wraps it as a governed AI skill over secure MCP or API.
R
Run
Executes deterministically — RBAC, audit, and scale built in.