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The agent
The system

Make Amazon Q act in Jira — safely

Amazon Q can answer every question about your engineering backlog — Upware is what lets it actually update Jira: create, transition, and attribute issues with a full audit trail, no custom API work required.

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Governed by policy & RBAC Full audit trail Outbound-only on-prem bridge No rip-and-replace
The gap

Amazon Q stops at the Jira boundary

Amazon Q connects to many apps, but governed, auditable execution in legacy and compliance-heavy systems needs an execution layer purpose-built for it.

Three ways to close it

Only one is governed

Amazon Q alone
Acts in JiraNo
Governedn/a
Auditedn/a
Custom API glue
Acts in JiraSort of
GovernedYou build it
AuditedYou build it
Amazon Q + Upware
Acts in JiraYes
GovernedPolicy + RBAC
AuditedEvery action
In practice

From Slack Alert to Jira Incident in Seconds

A production alert fires and an engineer asks Amazon Q in Slack: 'Open a P1 incident ticket, assign it to the on-call team, and link it to the failing service component.' Amazon Q understands the intent and routes the action to Upware. Upware's on-prem bridge replays the exact Jira interaction it learned — creating the issue, setting priority and assignee, adding the SOX-required attribution — deterministically, with no LLM improvising the write. Every field change is logged to the audit trail with the requesting user's identity, satisfying change-management policy before anyone touches the keyboard.

The harness

AI to learn. Deterministic to execute.

Upware learns the process once and encodes it as a mostly-deterministic workflow: system interactions replay exactly, and any LLM steps are wrapped in policy, verification, and audit — so execution stays governed and drift-proof.

O
Observe & Learn
Records the real workflow once, across every system it touches.
G
Generate
Builds the API, data flow, and logic automatically — no integration project.
E
Encapsulate
Wraps it as a governed AI skill over secure MCP or API.
R
Run
Executes deterministically — RBAC, audit, and scale built in.
FAQ

Common questions

Amazon Q already integrates with Atlassian — why do I need Upware on top?
Amazon Q's Atlassian connector is built for reading context and surfacing answers. Upware handles the governed write path: policy-checked transitions, attributed comments, and cross-system status syncs that need an audit record. For engineering or IT teams under SOX or change-management mandates, those writes can't be ad-hoc — they need a deterministic, traceable execution layer that Upware provides.
How does Upware learn our Jira instance if our workflows are heavily customized?
Upware records a human walking through the workflow in your actual Jira environment — capturing UI events, web requests, and screen state. It generates the integration from that recording, so custom fields, non-standard transitions, and internal workflow rules are captured as they really behave, not as Jira's API says they should. No manual scripting, and no API is strictly required.
Who is accountable when Amazon Q triggers a Jira change — the agent or the employee?
Upware enforces RBAC so every action executes under a real, provisioned identity — the requesting employee or an explicitly authorized service account. The audit trail records who asked, what policy permitted it, and exactly what changed in Jira. That attribution is what makes AI-initiated writes acceptable to compliance and security teams, and it's the part that Amazon Q alone doesn't provide.

Connect Amazon Q to Jira

See a governed action go from recorded workflow to live in days.

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