Directory · Systems
Let AI agents act in any enterprise system
Every system Upware turns into governed, auditable AI actions — including the internal, custom, and legacy systems with no API. Grouped by category.
CRM
The system of record for customer accounts, cases, and revenue pipeline.
The CRM and marketing platform for contacts, deals, and tickets.
Microsoft's CRM and ERP suite for sales, service, and finance.
ERP & Finance
The ERP backbone for finance, supply chain, and operations.
The ERP system of record for finance, orders, and the general ledger.
The system of record for HR, payroll, and finance.
The spend management platform for procurement, invoicing, and expenses.
ITSM & Service
The workflow platform for IT, employee, and customer service.
The system of record for engineering work and IT service requests.
The ITSM platform for IT support and employee service.
Customer Support
The ticketing system of record for support operations.
The customer communication and support inbox.
Payments & Billing
The system that moves money — charges, refunds, credits, and subscriptions.
The global payments platform processing charges, payouts, and refunds for enterprises.
The accounts-payable and receivable automation platform for finance teams.
Data & Analytics
The cloud data platform for analytics and the enterprise warehouse.
The lakehouse platform for data engineering, analytics, and ML.
Productivity & Collaboration
The productivity suite — Outlook, Teams, SharePoint, and Excel.
The productivity suite — Gmail, Drive, Calendar, and Sheets.
The messaging hub where work gets coordinated.
Healthcare
The electronic health record system at the core of most health systems.
The EHR running clinical and financial operations at many hospitals.
The Oracle Health (Cerner) EHR at the core of many large health systems.
Insurance
The core platform for P&C policy, billing, and claims.
The agency management system for brokers — accounts, policies, and servicing.
Real Estate
The property management and accounting platform for real estate portfolios.
The property management and accounting platform for commercial and residential portfolios.
Property management, pricing, and operations software for rental housing.
Banking
Core banking and payments processing for financial institutions.
Core banking and payments processing used by thousands of financial institutions.
Core and digital banking for community and regional banks.
Travel
The GDS and reservation platform behind much of the travel industry.
The global distribution system and reservation platform behind much of air travel.
A global distribution system connecting airlines, agencies, and travel sellers.
Internal & Legacy
Internal CRM
The in-house customer system your company built itself — no vendor, no API, and no plans to replace it.
Legacy ERP
The aging on-prem ERP that still runs finance and operations long after its vendor moved on.
AS/400 & Mainframe
The green-screen systems still quietly processing core transactions in banks, insurers, and manufacturers.
Internal Admin Portal
The custom internal web app your operations team built to run the parts no vendor tool covered.
The harness
AI to learn. Deterministic to execute.
Upware learns the process once and encodes it as a mostly-deterministic workflow: system interactions replay exactly, and any LLM steps are wrapped in policy, verification, and audit — so execution stays governed and drift-proof.
O
Observe & Learn
Records the real workflow once, across every system it touches.
G
Generate
Builds the API, data flow, and logic automatically — no integration project.
E
Encapsulate
Wraps it as a governed AI skill over secure MCP or API.
R
Run
Executes deterministically — RBAC, audit, and scale built in.