Home/Solutions/Travel
Travel Harness

Travel operations automation for airlines, agencies, and OTAs.

Airlines, travel agencies, and OTAs run on Amadeus, Sabre, Travelport, and Navitaire alongside dozens of ancillary and back-office systems that were never designed to share data. Upware automates the operations in between and makes your business run with fewer manual handoffs at every step.

Request a demo See the platform
The challenge
Travel operations are real-time, high-volume, and deeply fragmented.

Every booking, disruption, and customer interaction touches multiple systems simultaneously. Manual coordination at this volume and speed creates errors, delays, and frustrated travelers.

Disruption management is manual
Flight delays, cancellations, and irregular operations require agents to manually rebook hundreds of passengers across GDS, inventory, and communication systems simultaneously.
OTA and channel fragmentation
Inventory, pricing, and availability must stay synchronized across Amadeus, Sabre, Travelport, and direct channels in real time. Any lag creates overselling or revenue leakage.
Booking servicing takes too long
Changes, refunds, and ancillary requests require agents to work across GDS, loyalty, payment, and customer systems. Each transaction takes far longer than it should.
Revenue leakage from manual errors
Fare filing errors, missed ancillary upsell opportunities, and delayed refund processing all leak revenue that better-automated competitors retain.
Legacy GDS systems with no APIs
SITA, Navitaire, and legacy departure control systems have no modern integration surface. Automation projects stall the moment they reach these systems.
No IT capacity for automation
Mid-size airlines and independent travel agencies do not have the engineering resources to build and maintain custom integrations across their technology stack.
The Travel Harness
Automate the workflows that keep travel moving.

Upware connects to every system in the travel stack and codifies your operational workflows as predictable AI automations, live in days, with no changes to your existing platforms.

Disruption management
Rebooking and reaccommodation automated at scale
Disrupted passengers automatically identified, rebooking options generated and executed across GDS, and customer notifications sent without any agent intervention. Hundreds of passengers handled in minutes.
AmadeusSabreNavitaireNotification systemsLoyalty
Booking servicing
Changes, refunds, and ancillaries in seconds
Name changes, seat upgrades, refund processing, and ancillary additions executed automatically across GDS, payment, and loyalty systems. Agent handle time drops from minutes to seconds.
AmadeusTravelportPayment systemsLoyaltyCRM
Inventory and distribution
Availability and pricing synchronized across all channels
Inventory updates, fare changes, and availability adjustments propagated automatically across all GDS, OTA, and direct channels in real time. No overselling, no parity violations.
SabreAmadeusTravelportSITADirect channel
Agency operations
Corporate travel and back-office automated end to end
Travel request intake, policy compliance checks, booking execution, and expense data synchronized automatically across GDS, travel management, and corporate ERP systems.
ConcurAmadeusSabreCorporate ERPExpense systems
Why the Travel Harness
Faster operations. Fewer errors. Lower cost per booking.

Automate the high-volume, time-sensitive workflows that define traveler experience and operational cost.

Zero
changes to your GDS or distribution systems
Days
to automate the first operational workflow
100%
traceable execution across every transaction
How it works
Show the process once. Upware makes it autonomous in days.
01 — Learn
Capture your travel workflows
Show a disruption, servicing, or distribution process once. Upware learns your GDS systems and workflow logic without any API setup or engineering work required.
02 — Harness
Codify and enforce
Every step is wrapped with validation, enforcement, and audit logging. Built automatically, not engineered per workflow. Reliable at the volume travel demands.
03 — Deploy
Go live in days
Each travel workflow becomes a predictable AI action running on your existing systems, within your AI framework of choice, with zero changes to your current stack.

Harness AI for your travel operations.

See how Upware automates disruption management, booking servicing, and distribution workflows in days, not months.

Request a demo
Run it on your stack

Systems behind Travel

The same governed harness, on the systems specific to your industry.

Zendesk
The ticketing system of record for support operations.
Intercom
The customer communication and support inbox.
Amadeus
The GDS and reservation platform behind much of the travel industry.
Sabre
The global distribution system and reservation platform behind much of air travel.
Travelport
A global distribution system connecting airlines, agencies, and travel sellers.

Browse all systems, agents, and connections.