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Let any AI agent take governed actions in Amadeus

Amadeus is the GDS and reservation platform behind much of the travel industry. Upware lets your agents act in it safely — deterministic, policy-bounded, and fully audited, without changing the system.

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Governed by policy & RBAC Full audit trail Outbound-only on-prem bridge No rip-and-replace
The problem

Why agents stall at Amadeus

Amadeus is the GDS and reservation platform behind much of the travel industry, and reading from it is tractable enough — an agent can pull a PNR, surface itinerary details, check availability. Acting in it is a different matter. GDS commands are terse and unforgiving; a transposed segment code or a mis-timed entry can mis-ticket a booking, trigger a penalty fare, or silently cancel a reservation the traveler is about to board. Fare rules and ticketing windows compound the risk: pricing logic is time-sensitive, contractual, and financially consequential if an agent steps outside the bounds it was never explicitly told about. Upware wraps Amadeus actions in a governed execution layer — policy enforcement, RBAC, and a full audit trail — so AI agents can act across bookings, agencies, and finance systems without operating outside the lines.

Cryptic, transactional surface
PNRs and GDS commands are terse and unforgiving; a wrong entry can mis-ticket or cancel a booking.
Fares and rules
Pricing, fare rules, and ticketing are complex and time-sensitive; errors cost real money.
Cross-system itineraries
A booking spans airline, agency, and payment systems Amadeus alone doesn't reconcile.
What you unlock

Actions Upware makes safe in Amadeus

Read booking and itinerary context
Create and modify reservations within policy
Issue and reissue within fare rules
Sync outcomes to agency and finance systems
Log actions for audit
The harness

AI to learn. Deterministic to execute.

Upware learns the process once and encodes it as a mostly-deterministic workflow: system interactions replay exactly, and any LLM steps are wrapped in policy, verification, and audit — so execution stays governed and drift-proof.

O
Observe & Learn
Records the real workflow once, across every system it touches.
G
Generate
Builds the API, data flow, and logic automatically — no integration project.
E
Encapsulate
Wraps it as a governed AI skill over secure MCP or API.
R
Run
Executes deterministically — RBAC, audit, and scale built in.
FAQ

Common questions

Can Upware let an AI agent create or modify reservations in Amadeus, or only read them?
Upware supports write actions — creating reservations, modifying segments, issuing and reissuing tickets — not just reads. It learns those workflows by recording how your agents or staff actually perform them in the Amadeus interface, then replays the interactions deterministically so execution is exact and auditable. Every write action is gated by the RBAC and policy rules you configure, so the agent can only do what it is explicitly permitted to do.
Amadeus has no traditional API for some of our internal workflows. Can Upware still learn those?
Yes. Upware's Action Model is designed for exactly this situation. It observes the desktop workflow — screen state, UI events, web requests — and generates the integration from that recording rather than from a formal API spec. Many of the most consequential Amadeus workflows happen through the Selling Platform or a cryptic terminal interface with no developer-facing API, and Upware can learn and encapsulate those just as well as API-backed actions.
How does Upware protect against an AI agent making a ticketing error that costs real money?
Upware's governed execution layer sits between the agent's intent and the system interaction. The agent doesn't freestyle — it calls a discrete, encapsulated skill that replays a verified, policy-checked action. Fare-rule validations, approval gates, and spend limits are configured as policy at the skill level, not left to the LLM's judgment at runtime. Every action is logged to a full audit trail, so if a ticketing event needs to be reviewed or disputed, there is a precise record of what ran, when, and under whose authority.

Put your agents to work in Amadeus

See how Upware turns a recorded workflow into a governed action in days.

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