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The agent
The system

Make Google Gemini Enterprise act in Salesforce — safely

Gemini reasons across your Workspace data and open cases — Upware carries that reasoning into Salesforce with a full audit trail, RBAC controls, and zero manual handoff.

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Governed by policy & RBAC Full audit trail Outbound-only on-prem bridge No rip-and-replace
The gap

Google Gemini Enterprise stops at the Salesforce boundary

Gemini reasons well across Workspace and connected sources, but executing governed actions in operational systems of record needs a dedicated execution layer.

Three ways to close it

Only one is governed

Google Gemini Enterprise alone
Acts in SalesforceNo
Governedn/a
Auditedn/a
Custom API glue
Acts in SalesforceSort of
GovernedYou build it
AuditedYou build it
Google Gemini Enterprise + Upware
Acts in SalesforceYes
GovernedPolicy + RBAC
AuditedEvery action
In practice

From Case Triage to Closed — Governed

A support lead escalation arrives in Gmail. Gemini pulls the account history, correlates three open cases in connected data, and surfaces a recommended resolution path. Upware picks up from there: it updates the case status in Salesforce, logs the call outcome and resolution notes against the account, and advances the associated opportunity stage — all through a deterministic replay of the exact policy-approved workflow, not an LLM making live API calls. Every write is attributable to the agent session and reversible if flagged in review. The Salesforce record reflects what actually happened, not a best-effort summary.

The harness

AI to learn. Deterministic to execute.

Upware learns the process once and encodes it as a mostly-deterministic workflow: system interactions replay exactly, and any LLM steps are wrapped in policy, verification, and audit — so execution stays governed and drift-proof.

O
Observe & Learn
Records the real workflow once, across every system it touches.
G
Generate
Builds the API, data flow, and logic automatically — no integration project.
E
Encapsulate
Wraps it as a governed AI skill over secure MCP or API.
R
Run
Executes deterministically — RBAC, audit, and scale built in.
FAQ

Common questions

Does Gemini write directly to Salesforce, or does Upware mediate every action?
Upware mediates every write. Gemini handles the reasoning — reading context, drafting a response, deciding what action is needed. Upware executes that action against Salesforce through a governed skill: deterministic steps, RBAC enforcement, and a full audit entry per action. Gemini never touches Salesforce directly, which keeps SOX-relevant objects like revenue and forecast data inside your compliance boundary.
We have Salesforce Flows and approval processes we can't bypass. Will Upware respect those?
Yes. Upware learns the approved workflow as it actually runs — including the points where a Flow is triggered rather than bypassed. When it replays that workflow on behalf of an agent, it follows the same path a human would, firing the correct Flows at the correct steps. It does not call raw Salesforce APIs that skip process automation logic.
What if Salesforce has no API for something Gemini needs to do?
Upware is built specifically for this. It can learn and replay workflows that operate entirely through the Salesforce UI — no API required. It records the desktop interaction, generates the integration from that recording, and encapsulates it as a governed AI skill. The agent calls the skill; Upware handles the rest, including screen-level steps that no API exposes.

Connect Google Gemini Enterprise to Salesforce

See a governed action go from recorded workflow to live in days.

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