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The agent
The system

Make Glean act in Jira — safely

Glean finds the answer; Upware carries the action — creating, transitioning, and attributing Jira issues with full audit trail and no manual handoff.

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Governed by policy & RBAC Full audit trail Outbound-only on-prem bridge No rip-and-replace
The gap

Glean stops at the Jira boundary

Glean is excellent at finding and reasoning over information, but turning an answer into a governed action across systems of record needs an execution layer it doesn't provide.

Three ways to close it

Only one is governed

Glean alone
Acts in JiraNo
Governedn/a
Auditedn/a
Custom API glue
Acts in JiraSort of
GovernedYou build it
AuditedYou build it
Glean + Upware
Acts in JiraYes
GovernedPolicy + RBAC
AuditedEvery action
In practice

From incident alert to Jira ticket, governed

A site-reliability engineer asks Glean to pull together everything known about a recurring payment-service timeout. Glean surfaces the relevant Confluence runbooks, prior incident reports, and Slack threads, then drafts a P1 Jira issue with root-cause notes already filled in. Upware picks up that draft, authenticates as the engineer under RBAC policy, creates the issue in the correct project, links it to the open change record, and sets priority and assignee — all replayed deterministically against Jira's API. Every field write is logged in Upware's audit trail, satisfying the attribution requirements your SOX change-management team will ask about the next morning.

The harness

AI to learn. Deterministic to execute.

Upware learns the process once and encodes it as a mostly-deterministic workflow: system interactions replay exactly, and any LLM steps are wrapped in policy, verification, and audit — so execution stays governed and drift-proof.

O
Observe & Learn
Records the real workflow once, across every system it touches.
G
Generate
Builds the API, data flow, and logic automatically — no integration project.
E
Encapsulate
Wraps it as a governed AI skill over secure MCP or API.
R
Run
Executes deterministically — RBAC, audit, and scale built in.
FAQ

Common questions

Glean already has Jira connected as a data source. Why does Upware need to be involved?
Glean's Jira connector is read-only — it indexes content so the assistant can answer questions about tickets. Writing back to Jira (creating issues, transitioning states, updating fields) is a governed action that requires authentication, RBAC enforcement, and a tamper-evident audit trail. Upware provides that execution layer, so Glean stays in its lane as the knowledge and reasoning surface while Upware handles the write side with full policy control.
Our Jira instance is behind the firewall with no public API endpoint. Can this still work?
Yes. Upware's on-prem bridge runs inside your network and connects outbound to the Upware cloud — no inbound firewall rules required. Upware learns the Jira workflows directly from the desktop or internal API surface, encapsulates them as governed AI skills, and executes against the internal instance. Your Jira data never leaves your perimeter.
We have SOX change-management requirements. How do we prove who authorized a Jira write that came from an AI agent?
Every action Upware executes is attributed to a named identity under your RBAC policy — the agent acts on behalf of a provisioned user or service account, not as an anonymous process. Upware logs the initiating request, the policy that permitted it, the exact fields written, and a timestamp, all in an immutable audit trail. That record is what your auditors need to confirm attribution and demonstrate controls were enforced at the point of execution.

Connect Glean to Jira

See a governed action go from recorded workflow to live in days.

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