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The agent
The system

Make Glean act in Slack — safely

Glean finds the answer and reasons over your knowledge — Upware carries the action into Slack with identity, policy, and a full audit trail attached.

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Governed by policy & RBAC Full audit trail Outbound-only on-prem bridge No rip-and-replace
The gap

Glean stops at the Slack boundary

Glean is excellent at finding and reasoning over information, but turning an answer into a governed action across systems of record needs an execution layer it doesn't provide.

Three ways to close it

Only one is governed

Glean alone
Acts in SlackNo
Governedn/a
Auditedn/a
Custom API glue
Acts in SlackSort of
GovernedYou build it
AuditedYou build it
Glean + Upware
Acts in SlackYes
GovernedPolicy + RBAC
AuditedEvery action
In practice

From Glean's answer to governed action

A procurement analyst asks Glean in Slack: 'Which open purchase orders from Acme Corp are past their delivery window?' Glean surfaces four, ranked by days overdue, pulling from your ERP and supplier portal. The analyst clicks 'Escalate' — Upware picks up the intent, verifies the analyst's RBAC permissions, posts a structured escalation message to the vendor-management channel, and writes the status change back to the ERP. Every step is logged: who triggered it, what Upware executed, and what changed in the system of record. No one scripted an API; Upware had already learned that workflow from a recorded desktop session.

The harness

AI to learn. Deterministic to execute.

Upware learns the process once and encodes it as a mostly-deterministic workflow: system interactions replay exactly, and any LLM steps are wrapped in policy, verification, and audit — so execution stays governed and drift-proof.

O
Observe & Learn
Records the real workflow once, across every system it touches.
G
Generate
Builds the API, data flow, and logic automatically — no integration project.
E
Encapsulate
Wraps it as a governed AI skill over secure MCP or API.
R
Run
Executes deterministically — RBAC, audit, and scale built in.
FAQ

Common questions

Glean already has agent capabilities. What does Upware add that Glean can't do on its own?
Glean's agents are strong at reasoning over connected knowledge and generating recommended actions, but they don't provide governed execution inside Slack or across your systems of record. Upware is the execution layer: it carries out the action with the right identity, enforces RBAC, and writes an audit trail to the target system. That separation matters for compliance-sensitive operations where you need proof of who authorized what and exactly what changed.
Our Slack actions touch HR and finance systems that have no public API. Can Upware still handle those?
Yes. Upware learns workflows by recording the desktop interaction — UI events, web requests, and screen state — so it can automate systems that expose no API at all. Once learned, those interactions replay deterministically, meaning the same governed, auditable path every time. The on-prem bridge handles execution inside your network; nothing sensitive leaves your environment.
How do we ensure that actions triggered from Slack chat don't bypass our existing approval policies?
Upware enforces policy at the execution layer, not the chat layer. Every action initiated from Slack is checked against RBAC rules before anything runs, and approval gates can be wired in as required steps in the encapsulated skill. The audit trail captures the full chain: the Glean answer, the Slack trigger, the policy check, and the outcome in the downstream system. That gives your compliance and InfoSec teams the record they need.

Connect Glean to Slack

See a governed action go from recorded workflow to live in days.

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