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The agent
The system

Make Amazon Q act in Salesforce — safely

Amazon Q surfaces the answer — Upware closes the loop: cases updated, opportunities advanced, and every write to Salesforce logged, policy-bounded, and attributable.

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Governed by policy & RBAC Full audit trail Outbound-only on-prem bridge No rip-and-replace
The gap

Amazon Q stops at the Salesforce boundary

Amazon Q connects to many apps, but governed, auditable execution in legacy and compliance-heavy systems needs an execution layer purpose-built for it.

Three ways to close it

Only one is governed

Amazon Q alone
Acts in SalesforceNo
Governedn/a
Auditedn/a
Custom API glue
Acts in SalesforceSort of
GovernedYou build it
AuditedYou build it
Amazon Q + Upware
Acts in SalesforceYes
GovernedPolicy + RBAC
AuditedEvery action
In practice

From Q's answer to a governed Salesforce write

A support engineer asks Amazon Q why a high-value account's case has been open nine days. Q pulls the history, identifies a missed escalation, and recommends closing the case with a resolution note. Upware's on-prem bridge picks up the confirmed action and replays the exact Salesforce sequence — updating the case status, logging the resolution note against the activity timeline, and triggering the approved Escalation Flow rather than writing around it. The account's SOX-relevant revenue objects stay untouched; only the fields in scope are written, under the RBAC policy tied to the engineer's role. The full audit trail records who authorized the action, what changed, and when.

The harness

AI to learn. Deterministic to execute.

Upware learns the process once and encodes it as a mostly-deterministic workflow: system interactions replay exactly, and any LLM steps are wrapped in policy, verification, and audit — so execution stays governed and drift-proof.

O
Observe & Learn
Records the real workflow once, across every system it touches.
G
Generate
Builds the API, data flow, and logic automatically — no integration project.
E
Encapsulate
Wraps it as a governed AI skill over secure MCP or API.
R
Run
Executes deterministically — RBAC, audit, and scale built in.
FAQ

Common questions

Amazon Q already connects to Salesforce. Why do we need Upware on top of it?
Amazon Q's native Salesforce connector is designed for reading data and surfacing answers — it isn't purpose-built for governed, auditable writes back into Salesforce records. Upware adds a deterministic execution layer that enforces RBAC, invokes approved Flows rather than bypassing them, and produces a complete audit trail for every action. For SOX-relevant objects like revenue and forecast, that attribution and reversibility aren't optional.
How does Upware learn our Salesforce processes without us building custom integrations?
Upware records a Salesforce workflow directly from the desktop — capturing UI events, web requests, and screen state — then auto-generates the integration and encapsulates it as a governed AI skill. No custom API work is required from your team. If your Salesforce org uses standard and custom objects in ways the API doesn't fully expose, Upware can still learn and replay those interactions deterministically.
What happens if Amazon Q tries to take an action that violates our Salesforce policies?
Upware's policy layer sits between the agent's intent and the actual system write. Each skill carries the RBAC rules and field-level constraints defined at setup time, so an out-of-scope action is blocked before it reaches Salesforce — not after. The attempted action is still logged, giving your compliance team a full record of what was requested, what was denied, and why.

Connect Amazon Q to Salesforce

See a governed action go from recorded workflow to live in days.

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