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The agent
The system

Make Cohere North act in ServiceNow — safely

Cohere North reasons over your private data to decide what needs to happen in ServiceNow — Upware carries out each action deterministically, with full attribution and an audit trail that meets your SLA obligations.

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Governed by policy & RBAC Full audit trail Outbound-only on-prem bridge No rip-and-replace
The gap

Cohere North stops at the ServiceNow boundary

Cohere's agents reason over your data, but taking governed, auditable action in systems of record needs a dedicated execution layer.

Three ways to close it

Only one is governed

Cohere North alone
Acts in ServiceNowNo
Governedn/a
Auditedn/a
Custom API glue
Acts in ServiceNowSort of
GovernedYou build it
AuditedYou build it
Cohere North + Upware
Acts in ServiceNowYes
GovernedPolicy + RBAC
AuditedEvery action
In practice

From AI recommendation to resolved ticket

An employee submits a VPN access request late on a Friday. Cohere North reads the request, checks entitlement policy against your private HR and security data, and determines the request is approved. Upware then opens ServiceNow, creates the fulfillment task, sets the correct assignment group and priority, and posts a timestamped work note — all executed deterministically, not by another LLM. Every field update is logged under the agent's governed identity, so the ticket carries a complete audit trail when your compliance team reviews it Monday morning.

The harness

AI to learn. Deterministic to execute.

Upware learns the process once and encodes it as a mostly-deterministic workflow: system interactions replay exactly, and any LLM steps are wrapped in policy, verification, and audit — so execution stays governed and drift-proof.

O
Observe & Learn
Records the real workflow once, across every system it touches.
G
Generate
Builds the API, data flow, and logic automatically — no integration project.
E
Encapsulate
Wraps it as a governed AI skill over secure MCP or API.
R
Run
Executes deterministically — RBAC, audit, and scale built in.
FAQ

Common questions

Does Cohere North write directly to ServiceNow, or does Upware sit in between?
Upware acts as the governed execution layer between Cohere North and ServiceNow. Cohere North decides what action to take; Upware carries it out through a recorded, deterministic replay — not an open-ended LLM call. This means every create, update, or state change in ServiceNow is attributable, policy-checked, and logged in Upware's audit trail before it touches your service records.
ServiceNow already has APIs. Why do we need Upware at all?
ServiceNow has APIs for standard operations, but enterprise instances are heavily customized — proprietary fields, approval flows, and integrations that fall outside the published API surface. Upware learns these by recording actual desktop workflows, including UI interactions and network requests, so it can handle the full scope of what your team actually does in ServiceNow. You also get RBAC, provisioning, and a consistent audit trail regardless of whether the action goes through an API or a screen.
How does this hold up under SLA and compliance review?
Service records in ServiceNow carry SLA obligations, and auditors expect to see who did what and when. Because Upware executes actions deterministically and writes attribution metadata on every operation, each incident update or approval advance is traceable to the governed agent identity — not a generic API key. Cohere North's reasoning step is policy-wrapped, and Upware's on-prem bridge means your service data never leaves your environment during execution.

Connect Cohere North to ServiceNow

See a governed action go from recorded workflow to live in days.

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