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The agent
The system

Make Glean act in Microsoft 365 — safely

Glean surfaces the answer from across your enterprise knowledge; Upware carries it forward — drafting the email, updating the file, posting to Teams — with full policy enforcement and audit.

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Governed by policy & RBAC Full audit trail Outbound-only on-prem bridge No rip-and-replace
The gap

Glean stops at the Microsoft 365 boundary

Glean is excellent at finding and reasoning over information, but turning an answer into a governed action across systems of record needs an execution layer it doesn't provide.

Three ways to close it

Only one is governed

Glean alone
Acts in Microsoft 365No
Governedn/a
Auditedn/a
Custom API glue
Acts in Microsoft 365Sort of
GovernedYou build it
AuditedYou build it
Glean + Upware
Acts in Microsoft 365Yes
GovernedPolicy + RBAC
AuditedEvery action
In practice

From insight to inbox, governed

A sales ops manager asks Glean to pull together everything on a key renewal account: recent emails, open items from SharePoint, and the latest forecast in Excel. Glean synthesizes it in seconds. Then she asks it to send a follow-up summary to the account team in Teams and update the tracker. Upware takes over from there — replaying the exact approved steps to post the Teams message and write the Excel row, with RBAC checks confirming she has permission to do both. The full sequence lands in the audit trail, DLP rules intact, nothing left to chance.

The harness

AI to learn. Deterministic to execute.

Upware learns the process once and encodes it as a mostly-deterministic workflow: system interactions replay exactly, and any LLM steps are wrapped in policy, verification, and audit — so execution stays governed and drift-proof.

O
Observe & Learn
Records the real workflow once, across every system it touches.
G
Generate
Builds the API, data flow, and logic automatically — no integration project.
E
Encapsulate
Wraps it as a governed AI skill over secure MCP or API.
R
Run
Executes deterministically — RBAC, audit, and scale built in.
FAQ

Common questions

Glean already connects to Microsoft 365 for search — why do I need Upware on top of that?
Glean's Microsoft 365 connectors are built for reading and reasoning: they pull content so Glean can answer questions grounded in your real data. Acting on that data is a different problem. Upware provides the governed execution layer that lets a Glean agent actually send an email, write to a SharePoint list, or post to a Teams channel — with RBAC, policy enforcement, and a full audit trail on every action, not just the answer.
Microsoft 365 already has its own APIs. Why not just call them directly from the agent?
Graph API access is only part of the picture. Many M365 workflows touch line-of-business systems, on-prem resources, or legacy tools that have no API at all — and even where Graph works, calling it directly from an LLM means no policy enforcement, no per-action RBAC, and no audit trail that compliance teams will accept. Upware wraps M365 actions (and adjacent systems) as governed AI skills, so the agent executes through a controlled layer rather than making raw, unaudited API calls.
How does Upware handle the compliance obligations that come with Outlook and SharePoint — DLP, retention, that kind of thing?
Every action Upware executes is policy-bound before it runs. For mail and files, that means verifying the requesting identity against RBAC, confirming the action is within the defined scope for that AI skill, and writing a tamper-evident record to the audit trail. Upware doesn't replace your DLP or retention tooling — it ensures agent-driven actions move through the same enforcement checkpoints a human would face, so nothing slips through just because an AI initiated it.

Connect Glean to Microsoft 365

See a governed action go from recorded workflow to live in days.

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