Agentforce reasons over the case, Upware carries the action into Stripe — every refund, credit, and adjustment governed by policy, verified, and written to the audit trail before a dollar moves.
Agentforce is strongest inside Salesforce. The moment a process crosses into billing, ERP, or a legacy system it doesn't own, it needs a governed path to act there.
A CS agent in Salesforce flags a billing dispute on a $4,200 enterprise subscription. Agentforce reviews the account history, confirms the overpayment, and initiates a credit — but issuing the refund means crossing into Stripe, a system Agentforce doesn't own. Upware intercepts that intent, checks it against the policy limit for single-approval refunds ($2,500), routes the remainder through the configured dual-control step, and replays the exact Stripe actions deterministically. The refund posts, the matching finance entry follows, and the full sequence lands in the audit trail. The rep sees it resolved; the CFO sees it documented.
Upware learns the process once and encodes it as a mostly-deterministic workflow: system interactions replay exactly, and any LLM steps are wrapped in policy, verification, and audit — so execution stays governed and drift-proof.
See a governed action go from recorded workflow to live in days.
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