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The agent
The system

Make Decagon act in Stripe — safely

Decagon resolves the conversation; Upware carries out the Stripe action — refund issued, adjustment posted, audit trail closed — without a human in the loop for every case.

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Governed by policy & RBAC Full audit trail Outbound-only on-prem bridge No rip-and-replace
The gap

Decagon stops at the Stripe boundary

Decagon resolves conversations, but the action that closes the loop — refund, update, fulfillment — lives in systems of record it must reach safely.

Three ways to close it

Only one is governed

Decagon alone
Acts in StripeNo
Governedn/a
Auditedn/a
Custom API glue
Acts in StripeSort of
GovernedYou build it
AuditedYou build it
Decagon + Upware
Acts in StripeYes
GovernedPolicy + RBAC
AuditedEvery action
In practice

Refund approved. Stripe updated. Done.

A customer contacts support: they were double-charged on an annual subscription renewal. Decagon identifies the error, confirms the customer's identity, and determines the refund falls within the $500 auto-approval threshold. It calls Upware's governed Stripe skill, which replays the exact refund action deterministically — no free-form LLM touching Stripe at runtime. The refund posts in Stripe, the matching credit entry queues for the finance system, and every step lands in the audit trail with the policy rule that authorized it. The customer gets an email confirmation before the ticket is closed.

The harness

AI to learn. Deterministic to execute.

Upware learns the process once and encodes it as a mostly-deterministic workflow: system interactions replay exactly, and any LLM steps are wrapped in policy, verification, and audit — so execution stays governed and drift-proof.

O
Observe & Learn
Records the real workflow once, across every system it touches.
G
Generate
Builds the API, data flow, and logic automatically — no integration project.
E
Encapsulate
Wraps it as a governed AI skill over secure MCP or API.
R
Run
Executes deterministically — RBAC, audit, and scale built in.
FAQ

Common questions

Can Decagon issue Stripe refunds without a human approving each one?
Yes, within the policy limits you define. Upware enforces a configurable threshold — say, refunds under $500 execute automatically, while larger amounts require dual-control approval before the Stripe action fires. The agent never exceeds what policy allows, and every decision is logged with the rule that applied.
Does Upware need us to build or maintain a Stripe API integration?
Not in the traditional sense. Upware learns Stripe interactions by recording how your team currently works with it — whether that's through Stripe's API, the dashboard UI, or both. It generates the integration, encapsulates it as a governed skill, and handles the on-prem bridge. Your engineers don't write or maintain connector code.
How do we prove to our finance and compliance teams that money-movement actions are controlled?
Every Stripe action Decagon triggers through Upware produces a complete, timestamped audit trail: who (or which agent) initiated it, which policy rule authorized it, what the exact parameters were, and what Stripe returned. RBAC limits which agents can call which actions at all, and dual-control rules block high-value transactions until a human approves. That record is available for internal audit or external review.

Connect Decagon to Stripe

See a governed action go from recorded workflow to live in days.

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