Home/Connect/Intercom Fin × Internal Admin Portal
The agent
The system

Make Intercom Fin act in Internal Admin Portal — safely

Fin decides the resolution; Upware carries it out inside your internal admin portal — the one with no API — governed by RBAC and logged to the audit trail.

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Governed by policy & RBAC Full audit trail Outbound-only on-prem bridge No rip-and-replace
The gap

Intercom Fin stops at the Internal Admin Portal boundary

Fin can decide what should happen, but it can't safely make it happen — issuing the refund, updating the account, and recording the outcome in your systems of record are all outside its reach.

Three ways to close it

Only one is governed

Intercom Fin alone
Acts in Internal Admin PortalNo
Governedn/a
Auditedn/a
Custom API glue
Acts in Internal Admin PortalSort of
GovernedYou build it
AuditedYou build it
Intercom Fin + Upware
Acts in Internal Admin PortalYes
GovernedPolicy + RBAC
AuditedEvery action
In practice

From Fin's decision to a done record

A customer messages Fin asking for a billing correction on a cancelled order. Fin confirms the details, determines the refund is valid, and passes the action to Upware. Upware's on-prem bridge opens your internal admin portal — the homegrown system your ops team built years ago, with no API and no documentation — navigates to the order record, fills the correction form, and submits it. The outcome is written back to your audit trail with the agent identity, policy applied, and timestamp. Your ops team never touched it, and you have a complete record if compliance asks.

The harness

AI to learn. Deterministic to execute.

Upware learns the process once and encodes it as a mostly-deterministic workflow: system interactions replay exactly, and any LLM steps are wrapped in policy, verification, and audit — so execution stays governed and drift-proof.

O
Observe & Learn
Records the real workflow once, across every system it touches.
G
Generate
Builds the API, data flow, and logic automatically — no integration project.
E
Encapsulate
Wraps it as a governed AI skill over secure MCP or API.
R
Run
Executes deterministically — RBAC, audit, and scale built in.
FAQ

Common questions

Our internal admin portal has no API and wasn't built by a vendor. Can Upware actually work with it?
Yes — this is exactly the case Upware was designed for. Instead of requiring an API, Upware records how a human operates the portal through its UI: the forms, buttons, navigation paths, and network requests the browser makes. It learns the workflow once from that recording, then replays it deterministically. No API, no vendor cooperation, no manual scripting of selectors required.
How do we make sure Fin doesn't take actions it isn't authorized to take inside the portal?
Upware wraps every action as a governed AI skill with RBAC at the skill level — Fin can only invoke the specific actions your team has provisioned for it. Each execution runs against the policy you define: what data it can read, what forms it can submit, what conditions must be met before it proceeds. Every invocation is written to the audit trail with the agent identity, the policy applied, and the outcome.
If the portal's UI changes, does everything break?
Upware's action model uses a fallback hierarchy — it tries the most reliable interaction method first and falls back through alternatives if the primary path changes. For significant UI changes, Upware can re-record the affected workflow, which is substantially faster than rebuilding a traditional integration. Your team re-teaches it the new path rather than rebuilding from scratch.

Connect Intercom Fin to Internal Admin Portal

See a governed action go from recorded workflow to live in days.

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