Home/Connect/Zendesk AI × Stripe
The agent
The system

Make Zendesk AI act in Stripe — safely

Zendesk AI closes the ticket; Upware carries the action into Stripe — refunds issued, adjustments posted, and every money movement bounded by policy and logged in full.

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Governed by policy & RBAC Full audit trail Outbound-only on-prem bridge No rip-and-replace
The gap

Zendesk AI stops at the Stripe boundary

Zendesk AI handles the conversation, but the real resolution — a refund, an account change, an order update — happens in systems it doesn't own.

Three ways to close it

Only one is governed

Zendesk AI alone
Acts in StripeNo
Governedn/a
Auditedn/a
Custom API glue
Acts in StripeSort of
GovernedYou build it
AuditedYou build it
Zendesk AI + Upware
Acts in StripeYes
GovernedPolicy + RBAC
AuditedEvery action
In practice

Refund Approved. Stripe Updated. Audit Done.

A customer flags a duplicate charge on a subscription renewal. Zendesk AI reads the conversation, confirms the overcharge, and determines a full refund is warranted — $149, within the agent's authorized limit. Upware picks up the action: it replays the governed Stripe skill, issues the refund via the payment record, and posts the matching entry to the finance system, all without a human touching the keyboard. The agent's policy ceiling was $500; because this falls below it, no dual-control approval is triggered. By the time the support rep glances at the ticket, the refund is processed, the audit trail is written, and the customer has already received the confirmation email.

The harness

AI to learn. Deterministic to execute.

Upware learns the process once and encodes it as a mostly-deterministic workflow: system interactions replay exactly, and any LLM steps are wrapped in policy, verification, and audit — so execution stays governed and drift-proof.

O
Observe & Learn
Records the real workflow once, across every system it touches.
G
Generate
Builds the API, data flow, and logic automatically — no integration project.
E
Encapsulate
Wraps it as a governed AI skill over secure MCP or API.
R
Run
Executes deterministically — RBAC, audit, and scale built in.
FAQ

Common questions

Does Upware need Stripe API credentials stored in the cloud?
No. Upware runs an on-prem bridge that sits inside your network perimeter and communicates outbound-only to the Upware engine. Stripe credentials stay on your infrastructure and never leave it. The bridge handles all interaction with Stripe on behalf of the governed skill.
How does Upware prevent Zendesk AI from issuing a refund it shouldn't?
Every Stripe action is wrapped in a policy layer before it executes. You define per-agent limits — say, refunds up to $500 without approval — and Upware enforces them deterministically at runtime. Amounts above the threshold trigger a dual-control check before any money moves. The full decision chain, including the policy rule that applied, is written to the audit trail.
What if our Stripe instance has custom billing logic that isn't in the standard API?
Upware learns from the actual desktop workflow, not just the API surface. If your billing team handles certain adjustments through Stripe's dashboard UI or an internal finance tool layered on top, Upware can record and encapsulate that exact flow — including screens with no API behind them. The resulting skill replays it accurately every time.

Connect Zendesk AI to Stripe

See a governed action go from recorded workflow to live in days.

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