Home/Connect/ServiceNow Now Assist × Legacy ERP
The agent
The system

Make ServiceNow Now Assist act in Legacy ERP — safely

Now Assist resolves the ticket; Upware carries the action into the legacy ERP your finance team still runs on — screen by screen, governed, and fully audited.

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Governed by policy & RBAC Full audit trail Outbound-only on-prem bridge No rip-and-replace
The gap

ServiceNow Now Assist stops at the Legacy ERP boundary

Now Assist orchestrates inside ServiceNow well, but fulfilling a request usually means acting in HR, finance, or CRM systems it can only reach through brittle integrations.

Three ways to close it

Only one is governed

ServiceNow Now Assist alone
Acts in Legacy ERPNo
Governedn/a
Auditedn/a
Custom API glue
Acts in Legacy ERPSort of
GovernedYou build it
AuditedYou build it
ServiceNow Now Assist + Upware
Acts in Legacy ERPYes
GovernedPolicy + RBAC
AuditedEvery action
In practice

From IT ticket to ERP transaction, no API needed

A manager submits a request through Now Assist to update a vendor's payment terms — a routine change that sits in a 20-year-old on-prem ERP with no vendor support and no API. Now Assist routes and drafts the resolution inside ServiceNow, then hands off to Upware. Upware's on-prem bridge replays the exact screen sequence a finance analyst would follow, enters the new terms through the ERP's own UI, and routes the change into the system's approval queue. Every step is logged against the requester's identity and role permissions, producing a SOX-ready audit trail — without a single custom integration written.

The harness

AI to learn. Deterministic to execute.

Upware learns the process once and encodes it as a mostly-deterministic workflow: system interactions replay exactly, and any LLM steps are wrapped in policy, verification, and audit — so execution stays governed and drift-proof.

O
Observe & Learn
Records the real workflow once, across every system it touches.
G
Generate
Builds the API, data flow, and logic automatically — no integration project.
E
Encapsulate
Wraps it as a governed AI skill over secure MCP or API.
R
Run
Executes deterministically — RBAC, audit, and scale built in.
FAQ

Common questions

Our ERP has no API and the vendor is gone. Can Upware actually act in it?
Yes — this is the case Upware is built for. Rather than requiring an API, Upware learns the ERP by recording how a human navigates it: the screens, input fields, and file interfaces. It encapsulates that knowledge as a governed AI skill and replays actions deterministically at runtime. The on-prem bridge keeps all traffic outbound-only, so nothing about your environment is exposed.
How does Upware handle the SOX compliance requirements around financial data in the ERP?
Upware wraps every ERP action in role-based access controls and writes a complete, tamper-evident audit trail — who requested it, what was executed, what the system returned, and when. Actions that require approval are routed into the ERP's own approval process rather than bypassed. This means your existing financial controls stay intact; Upware operates within them, not around them.
Does connecting Now Assist to Upware require changes to our ServiceNow configuration?
No significant reconfiguration. Upware exposes the ERP actions as governed skills over MCP or API, which Now Assist can call through standard orchestration. Your ServiceNow team defines when and how Now Assist invokes those skills; Upware handles the cross-system execution and audit on the other side. The two products stay in their lanes.

Connect ServiceNow Now Assist to Legacy ERP

See a governed action go from recorded workflow to live in days.

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