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The agent
The system

Make Amazon Q act in Slack — safely

Amazon Q surfaces answers in Slack instantly, but when an employee asks it to act — open a ticket, update a record, trigger an approval — Upware carries that action into the target system with identity, policy, and a full audit trail.

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Governed by policy & RBAC Full audit trail Outbound-only on-prem bridge No rip-and-replace
The gap

Amazon Q stops at the Slack boundary

Amazon Q connects to many apps, but governed, auditable execution in legacy and compliance-heavy systems needs an execution layer purpose-built for it.

Three ways to close it

Only one is governed

Amazon Q alone
Acts in SlackNo
Governedn/a
Auditedn/a
Custom API glue
Acts in SlackSort of
GovernedYou build it
AuditedYou build it
Amazon Q + Upware
Acts in SlackYes
GovernedPolicy + RBAC
AuditedEvery action
In practice

From Slack Message to Governed Action

A procurement analyst types a request in Slack: 'Q, submit a purchase order for the server upgrade we approved last week.' Amazon Q understands the intent and hands the action to Upware, which replays the exact PO submission workflow it learned from the procurement team's desktop — field by field, in the ERP, under the analyst's identity. No API was needed; Upware learned that system directly. The submission is logged with a timestamped audit trail and the result posted back to the Slack channel, so the whole team can see what happened and who authorized it.

The harness

AI to learn. Deterministic to execute.

Upware learns the process once and encodes it as a mostly-deterministic workflow: system interactions replay exactly, and any LLM steps are wrapped in policy, verification, and audit — so execution stays governed and drift-proof.

O
Observe & Learn
Records the real workflow once, across every system it touches.
G
Generate
Builds the API, data flow, and logic automatically — no integration project.
E
Encapsulate
Wraps it as a governed AI skill over secure MCP or API.
R
Run
Executes deterministically — RBAC, audit, and scale built in.
FAQ

Common questions

Amazon Q already connects to many of our business apps. Why do we need Upware on top of it?
Amazon Q is excellent at retrieving information and triggering actions in systems that expose clean APIs. The gap shows up with legacy, compliance-heavy, or internally built systems that have no API at all. Upware learns those systems directly by recording how your team actually uses them, then wraps each learned workflow as a governed AI skill. Amazon Q calls Upware's skill; Upware executes deterministically with RBAC and a full audit trail in the target system.
How does Upware handle identity and access when an agent acts on behalf of a user in Slack?
Every action Upware runs is tied to a real identity — the person or role that initiated the request in Slack. RBAC policies control what each identity is permitted to do in each connected system, and every execution is written to an immutable audit log. That means compliance teams can see exactly who asked for what, when it ran, and what the system recorded — which is typically a hard requirement in financial services, healthcare, and regulated manufacturing.
Does Upware send our data to the cloud to process these actions?
No. Upware uses an outbound-only on-prem bridge: the Bridge Client runs inside your network and initiates outbound connections to the Upware cloud plane. Your application data and credentials stay on-premises. The cloud layer orchestrates the governed execution and stores the audit metadata, but the actual system interactions happen locally — which matters a lot when you're acting in core banking, ERP, or other sensitive on-prem systems.

Connect Amazon Q to Slack

See a governed action go from recorded workflow to live in days.

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