Make ServiceNow Now Assist act in Workday — safely

Existing integrations typically cover a fixed set of read operations and simple writes. When Now Assist needs to trigger a multi-step HR business process — say, a position reclassification that touches org data, payroll bands, and downstream finance — those integrations break or require expensive custom development. Upware learns the full process once by recording the desktop workflow, then replays it deterministically with RBAC and a complete audit trail attached, so Now Assist can act on a much wider range of Workday processes without custom code.

Upware's bridge runs on-premises inside your network perimeter using outbound-only connectivity, so sensitive data never transits to an external cloud. Every action is policy-driven: role-based access controls govern which agents can initiate which Workday processes, and every execution produces an attributed, timestamped audit record. This gives your compliance and legal teams a clear chain of custody for every change to worker, payroll, or compensation data.

Both, depending on the step. Upware uses AI during the learning phase to map the workflow, and it can invoke LLM reasoning in bounded, policy-wrapped steps at runtime when judgment is needed. The system interactions themselves — logging into Workday, filling fields, triggering business processes — replay deterministically from what was learned. This means you get the adaptability of AI where it adds value and the reliability of deterministic execution where accuracy and auditability are non-negotiable.