Home/Connect/Glean × Google Workspace
The agent
The system

Make Glean act in Google Workspace — safely

Glean surfaces the answer from across your enterprise knowledge — Upware carries the action into Gmail, Drive, and Sheets with full policy enforcement and an audit trail.

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Governed by policy & RBAC Full audit trail Outbound-only on-prem bridge No rip-and-replace
The gap

Glean stops at the Google Workspace boundary

Glean is excellent at finding and reasoning over information, but turning an answer into a governed action across systems of record needs an execution layer it doesn't provide.

Three ways to close it

Only one is governed

Glean alone
Acts in Google WorkspaceNo
Governedn/a
Auditedn/a
Custom API glue
Acts in Google WorkspaceSort of
GovernedYou build it
AuditedYou build it
Glean + Upware
Acts in Google WorkspaceYes
GovernedPolicy + RBAC
AuditedEvery action
In practice

From Glean's answer to a governed action

A sales ops analyst asks Glean to pull the latest renewal terms for a key account. Glean finds the contract in Drive and the relevant email thread in Gmail, then surfaces a recommended response draft. Upware picks up from there: it sends the approved draft from the rep's Gmail account, logs the action against the deal record, and updates the pipeline tracker in Sheets — all within the DLP and retention policies your IT team defined. No one touched a keyboard beyond the initial question, and every step is timestamped in the audit trail.

The harness

AI to learn. Deterministic to execute.

Upware learns the process once and encodes it as a mostly-deterministic workflow: system interactions replay exactly, and any LLM steps are wrapped in policy, verification, and audit — so execution stays governed and drift-proof.

O
Observe & Learn
Records the real workflow once, across every system it touches.
G
Generate
Builds the API, data flow, and logic automatically — no integration project.
E
Encapsulate
Wraps it as a governed AI skill over secure MCP or API.
R
Run
Executes deterministically — RBAC, audit, and scale built in.
FAQ

Common questions

Glean already connects to Google Workspace — why do we need Upware on top of that?
Glean's Google Workspace connector is built for reading and reasoning: it indexes your mail, files, and calendar so agents can answer questions grounded in real company data. Upware handles the write side — sending mail, updating Sheets, managing sharing permissions — with RBAC, policy checks, and a full audit trail attached to every action. The two layers do different jobs, and you need both for an agent that can act, not just advise.
Our legal team is strict about who can send email or share files on behalf of the company. How does Upware enforce that?
Upware wraps each Google Workspace action in a governed skill: before anything is sent or shared, it checks the requesting agent's permissions against your RBAC policies and can require human approval for actions above a defined risk threshold. Every execution — including rejections — is written to an immutable audit log. Your legal and compliance teams can pull that log at any time, tied back to the specific agent session and the policy version that was in effect.
Does Upware need a Google Workspace API credential for every user whose account it acts on behalf of?
Upware learns the Workspace actions by recording how a human performs them — including flows that use the browser directly rather than the API — so it can operate even where API access is restricted or absent. For standard Workspace actions it uses OAuth-scoped credentials with least-privilege access, provisioned centrally. The on-prem bridge means credentials and session data never leave your environment.

Connect Glean to Google Workspace

See a governed action go from recorded workflow to live in days.

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