Home/Connect/ServiceNow Now Assist × AS/400 & Mainframe
The agent
The system

Make ServiceNow Now Assist act in AS/400 & Mainframe — safely

Now Assist can route and resolve a request inside ServiceNow in seconds — Upware carries the action into your AS/400 or mainframe screens, governed, audited, and without a single API in sight.

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Governed by policy & RBAC Full audit trail Outbound-only on-prem bridge No rip-and-replace
The gap

ServiceNow Now Assist stops at the AS/400 & Mainframe boundary

Now Assist orchestrates inside ServiceNow well, but fulfilling a request usually means acting in HR, finance, or CRM systems it can only reach through brittle integrations.

Three ways to close it

Only one is governed

ServiceNow Now Assist alone
Acts in AS/400 & MainframeNo
Governedn/a
Auditedn/a
Custom API glue
Acts in AS/400 & MainframeSort of
GovernedYou build it
AuditedYou build it
ServiceNow Now Assist + Upware
Acts in AS/400 & MainframeYes
GovernedPolicy + RBAC
AuditedEvery action
In practice

Policy change, terminal-executed, fully logged

An employee submits a benefits change request through the ServiceNow portal. Now Assist classifies the request and drafts the resolution — but the actual update lives on a 30-year-old AS/400 system with no API, no web service, and a green-screen interface only specialists know. Upware learned that terminal workflow once, recording every screen interaction and keystroke. When Now Assist hands off the task, Upware replays the steps exactly — navigating the correct menu, entering the data within the fields the system expects, confirming the write, and capturing the terminal's response. Every action is attributed, timestamped, and written to an audit trail that satisfies SOX review — and the employee's record in ServiceNow is updated automatically when it's done.

The harness

AI to learn. Deterministic to execute.

Upware learns the process once and encodes it as a mostly-deterministic workflow: system interactions replay exactly, and any LLM steps are wrapped in policy, verification, and audit — so execution stays governed and drift-proof.

O
Observe & Learn
Records the real workflow once, across every system it touches.
G
Generate
Builds the API, data flow, and logic automatically — no integration project.
E
Encapsulate
Wraps it as a governed AI skill over secure MCP or API.
R
Run
Executes deterministically — RBAC, audit, and scale built in.
FAQ

Common questions

Our AS/400 has no API and our vendor is long gone. Can Upware actually reach it?
Yes — and this is specifically what Upware was designed for. It learns your legacy system from its screens and UI, not from documentation or an API. The Upware bridge runs on-prem and connects outbound only, so there's no inbound firewall change and no vendor dependency. If a human can drive the terminal, Upware can learn and replay it.
How does Upware handle the strict controls and audit requirements on core financial systems?
Every action Upware takes in the mainframe is governed by RBAC policies set by your team — which screens can be reached, which fields written, under what conditions. Each execution is logged with a full audit trail: who initiated the request, what data was written, and the system's confirmation. That record is available for SOX, BSA, or insurance regulatory review without any extra instrumentation.
What happens if the terminal screen changes or the AS/400 presents an unexpected state?
Upware's execution is deterministic — it follows the learned path exactly and does not improvise. If the system presents an unexpected screen or field, the action halts rather than proceeding blindly, and the incident is logged. Your team is notified, and Now Assist can surface the exception in ServiceNow so a human resolves it. This fail-safe behavior is intentional: in regulated environments, a stopped action is far safer than a guessed one.

Connect ServiceNow Now Assist to AS/400 & Mainframe

See a governed action go from recorded workflow to live in days.

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