Make ServiceNow Now Assist act across your systems

No — they work at different layers. Now Assist handles decision and orchestration inside ServiceNow: understanding the request, routing it, drafting a response. Upware sits underneath as action infrastructure, giving Now Assist governed, auditable actions in the external systems it needs to touch. Now Assist decides what should happen; Upware executes it safely across HR, finance, or any other system, with full RBAC and an audit trail attached to every action.

Upware exposes each learned workflow as a governed AI skill over MCP or a standard API, so Now Assist can invoke it like any tool call. Upware first records the target system's workflow — capturing UI events, web requests, and screen state — then generates the integration and encapsulates it as a skill. At runtime, that skill replays deterministically: no LLM is making ad-hoc decisions about how to interact with the system, which means the action is predictable, auditable, and works even on legacy systems with no API of their own.

Upware wraps every skill in policy-driven controls before Now Assist can invoke it. RBAC defines which agents or users are permitted to call which skills and under what conditions. Any LLM-assisted steps within Upware's pipeline are bounded by verification and policy checks — Upware does use AI to learn workflows and in specific bounded steps at runtime, but system interactions replay deterministically rather than being generated on the fly. Every action is written to an immutable audit trail, so there is a clear, attributable record of what ran, when, and on whose authority.