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Agent · Enterprise Search & Agents

Make Glean act across your systems

Glean is great at answering questions and running agents grounded in your connected enterprise knowledge. Glean is excellent at finding and reasoning over information, but turning an answer into a governed action across systems of record needs an execution layer it doesn't provide. Upware is the harness that closes that gap.

Governed by policy & RBAC Full audit trail Outbound-only on-prem bridge No rip-and-replace
The wall

Glean can decide. It can't safely do.

Glean is built to find the right answer from across your enterprise knowledge and reason over it — and it does that exceptionally well. But once Glean decides what should happen, acting on that decision means touching systems of record it doesn't own: updating a field in a legacy CRM, provisioning access in an identity platform, writing back to an ERP with no public API. The shortcut — wiring Glean directly to those systems via ad-hoc API calls — trades one gap for several: brittle integrations that break when a UI changes, writes that no one can attribute or audit, and action scope that's effectively unbounded. That's not a Glean problem; it's a missing layer.

Brittle integration glue
Every system gets its own hand-built connector that breaks on the next change.
No governance
API keys and service accounts hand the agent more power than policy allows.
Unattributable actions
Writes land with no actor, no reason, and no audit trail.
Unbounded action
An open-ended agent acting directly — with no policy or verification around it — can take a wrong, irreversible action.
The harness

AI to learn. Deterministic to execute.

Upware learns the process once and encodes it as a mostly-deterministic workflow: system interactions replay exactly, and any LLM steps are wrapped in policy, verification, and audit — so execution stays governed and drift-proof.

O
Observe & Learn
Records the real workflow once, across every system it touches.
G
Generate
Builds the API, data flow, and logic automatically — no integration project.
E
Encapsulate
Wraps it as a governed AI skill over secure MCP or API.
R
Run
Executes deterministically — RBAC, audit, and scale built in.
FAQ

Common questions

Does Upware replace Glean?
No. Glean remains your enterprise search and reasoning layer — the place where employees ask questions and agents surface decisions grounded in company knowledge. Upware sits downstream of that decision, providing the governed execution layer that turns Glean's outputs into concrete, auditable actions across systems of record. They solve different parts of the same problem.
How does a Glean agent actually call an Upware action?
Upware exposes its governed skills over MCP or a standard API, so a Glean agent invokes them the same way it would any tool call. Upware handles everything after that call: it replays the learned workflow deterministically against the target system, enforces RBAC and policy, and writes a full audit trail. Glean decides what to do; Upware handles how it gets done and proves it happened correctly.
What prevents Glean from taking an action it shouldn't?
Every Upware skill is scoped at the point it's defined — the action is learned once, encapsulated with explicit boundaries, and protected by role-based access controls before it's ever exposed to an agent. At runtime, execution is deterministic rather than open-ended, so the agent can't improvise beyond what the skill was built to do. Upware also uses AI in bounded ways during execution — wrapped in verification and policy — and logs every step, giving your security and compliance teams a clear record of what ran, when, and who authorized it.

Give Glean a safe way to act

See how Upware turns your agent's decisions into governed, audited execution.

Request a demo